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Genesis2001

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Posts posted by Genesis2001

  1. This is just an ongoing update as to the lag complaints we've received over the last few months. We apologize for not showing the public this process. We've tried to keep the Administrators here apprised of our progress.

     

    We have been working with OVH to isolate network issues that could be causing our players to lag. Right now, the belief is that OVH's points of presences are congested within the US causing some users/players to experience lag during certain times of the day.

     

    We have been working with OVH support to bring it to their attention, but have only received a small handful of traceroutes that we have requested. We have received more than what was posted to the aforementioned topic, and one in particular has given OVH proof that there is network congestion - at least within Canada (Toronto area).

     

    Quoting some excerpts from our tickets (OVH's replies):

     

     

    It is indeed visible on our network links that there is some congestion. However,

    as the traffic flow may vary during the day, just like you demonstrated via your
    previous capture, I will request you to provide me with the exact times that this situation has
    caused you packet loss.

     

    and

     

     

    I have escalated your issue to our network team to see if there is an alternate

    route that your traffic can take in order to avoid those saturated links. We
    will update you as soon as we receive a response on their end.

     

    This, combined with the server maintenance we just announced, should at least partially resolve the lag complaints. Time will tell.

  2. ATTENTION: Emergency server maintenance TODAY at 09:30/10:00 UTC-7 (Arizona). Server will be OFFLINE for several hours while we perform a host node REINSTALL to fix performance issues.

     

    We believe the server has a misconfiguration on the host node that is causing performance to decrease with the virtual machines that run our network. This reinstall of the host OS will, we hope, correct that issue. We will keep you guys updated as progress happens via Twitter and Facebook (links below).

     

    • 2015-07-22 @ 11:30 UTC-7: Maintenance is starting later than originally estimated. We hope to begin shortly.
    • 2015-07-22 @ 11:42 UTC-7: Maintenance beginning. Server now offline.
    • 2015-07-22 @ 12:42 UTC-7: Server boots. We are reconfiguring the environment for the new lighter virtualization system.
    • 2015-07-22 @ 14:18 UTC-7: Server is up. Double checking everything is alright.
    • 2015-07-22 @ 17:23 UTC-7: Server performance seems better right now. Setup a PERFTEST server to test load.
     
    Check:
  3. Topic markers aren't working correctly for some reason. Trying to find a fix for it. It's a result of yesterdays error when the backup cron job failed and ate up all disk space on the server leaving nothing for the SQL server. 

  4. I think throwing the classic Westwood maps into the rotation would be nice too. We have so many maps in the rotation, you can scatter them throughout it so no one gets a heavy dose of "Westwood" maps.

     

    We could even set the Westwood maps to alternative game modes like T/DM or something.

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